Politique d’expédition

Shipping Policy

At Orlivea, we want your jewellery to arrive as beautifully as it was designed. Please find all the details about our shipping process below.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may take slightly longer. If there will be a significant delay, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping method	Estimated delivery time	Cost
Standard shipping (UK)	5–8 business days	Free

Delivery delays can occasionally occur, particularly during peak periods (holidays, sales events) or due to customs processing.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update once you receive your confirmation.

Customs, Duties & Taxes

Orlivea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (import duties, taxes, brokerage or handling fees). For orders shipped within the UK, all applicable taxes are included at checkout.

Damaged or Lost Parcels

Orlivea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please keep in mind that if you experience an issue with your order, we're here to help reach out at orlivea.jewel@gmail.com and we'll do our best to resolve it quickly.

Wrong Address

Please make sure your shipping address is correct before completing your order. Orlivea is not responsible if a package is delayed, lost, or undeliverable due to an incorrect address provided at checkout. If you notice an error, contact us as soon as possible after placing your order so we can attempt to correct it before it ships.

International Shipping

At this time, Orlivea primarily ships within the United Kingdom. We are working on expanding shipping to the United States, Canada, Australia, and New Zealand delivery times and rates for these destinations will be displayed at checkout once available.